- All financial transactions for booking kayak excursions will be conducted exclusively through secure and protected channels.
- Reservation cancellations can only be made through the designated channels indicated on our website, ensuring security and traceability.
- The user is responsible for providing accurate information during the booking process and agrees to keep contact details updated for important communications.
- Any changes to bookings must be communicated in writing through our official channels, ensuring accurate and transparent management of requests
- We reserve the right to make changes to excursion details, ensuring however that the overall experience meets the expected quality standards.
- The user agrees to abide by safety regulations during excursions and to follow the instructions provided by the guide.
- In the event of adverse weather conditions or unforeseen circumstances, we reserve the right to modify or cancel the excursion, always ensuring the safety of participants. –
- Reservations may be canceled by Azen Kayak with a full refund to the customer.
- At the time of booking, the user confirms having read, understood, and accepted these terms and conditions.
